A warning tag is attached to each pump to communicate these 5 key steps to the end user/installer. Of course these steps have always been stated in the IOM. The IOM is included with every pump, and can also be downloaded from our website in at least 5 languages.
Retort / Conclusion
Several people have retorted that the competition does these 5 things and so their pumps are “plug and play”. I have checked with several knowledgeable and key sources at these competitive firms and that URBAN MYTH is simply NOT true.
As a matter of fact, the other OEMs state they have the same errors / issues with their end users not heeding the warnings on installation and startup.
Exceptions: I will venture to state that perhaps some distributors may offer these 5 key steps as part of their value package. If you do then you are best in class and get a gold star.
More than a minute… Extra Credit
Post Script: On a recurring basis we have people rotate ANSI pumps backwards, consequently that trips the motor on overload. Why? Because the impeller will unscrew and “mate” with the casing. The operator subsequently corrects the directional issue (phase rotation), but does not disassemble the pump to check and correct the resultant damage.
Please note that if the impeller has “mated” with the casing there is a very high probability (99%) that the impeller will require replacement, repair and or rebalance, the casing will also require repair, and the shaft is now bent beyond specification, further the bearings and mechanical seal have been mechanically shocked.
Rotation in the wrong direction is a costly mistake.